- Leading the training of the best professionals of the 21st century
This course is designed to improve collaboration between healthcare personnel and law enforcement in crisis situations. Through five lessons, participants will learn intervention techniques, effective communication, and protocols for dealing with people in a state of agitation. The training will focus on understanding human behavior and conflict management, providing practical tools and resources to optimize interventions in critical environments.
Develop communication skills to calm agitated people.
Identify physical and emotional signs of crisis.
Apply active listening, tone control and body language techniques.
Implement conflict de-escalation strategies in critical environments.
Coordinate the intervention with healthcare professionals and security forces.
