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A-GLOSS
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The course “Incident Management in Complex Environments (GEST)” It provides a comprehensive and applied perspective on incident and crisis management in complex organizational contexts. Taught and developed by A-GLOSS, This program covers everything from risk identification and analysis to operational incident management, decision-making under pressure, and the integration of emerging technologies into response and prevention processes.
The course focuses on developing analytical and operational capabilities geared not only towards reacting to incidents, but also towards anticipating them and continuously improving organizational processes.
The course combines a series of theoretical modules with a practical approach, including real-world case studies, applied exercises, forum discussions, and simulation activities. It incorporates hands-on labs, both in-person and virtual, focused on risk assessment, incident prioritization, and the application of intervention protocols.
Educational resources such as texts, graphics, diagrams, case studies and online interactions are used to facilitate structured, applied and progressive learning.
Initial list of topics and exercises that each module contains and that are developed throughout the course.
The course content is available in web format with texts, graphics, diagrams and necessary teaching resources that address the different types of incidents, risk analysis methodologies and mitigation strategies, serving as theoretical and practical support for student training.
Supporting documents that complement the content of the syllabus and serve as reading and analysis material, including specialized articles, technical reports, case studies and audiovisual material.
Self-assessments at the end of each content with the aim of helping the student reinforce concepts, analysis criteria and operational procedures.
Video conferences with voluntary attendance by students, which will be recorded for later viewing.
The student will have access to individualized tutoring as continuous support to achieve the course objectives and consolidate applied knowledge in incident management.
Forums and messaging will allow interaction between the student and the teacher for resolving doubts and exchanging experiences.
Bibliography provided to acquire the necessary theoretical and practical knowledge in advanced incident and crisis management in complex environments.
Completion of an individual analysis or practical application project as the closing of the training process.
At the end of the course, participants will receive a certificate of completion endorsed by A-GLOSS, which certifies their knowledge and skills in the incident management in complex environments, risk analysis and the application of response and prevention strategies.
Analyze and manage incidents in complex organizational environments.
Identify, assess and prioritize risks according to impact and probability.
Apply advanced incident and crisis management methodologies.
Design mitigation, contingency, and phased response plans.
Making operational decisions under pressure in critical scenarios.
Integrate emerging technologies to optimize incident management.
Evaluate incident management processes and propose continuous improvements.
